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A helping hand to make life a little easier!

 Personal Assistance 
 Services 

Personal Assistance Services

Assistance at home for older people

Our SupportGivers provide friendly and reliable assistance for older people who need a helping hand. We can answer the phone, help older people use the Internet, and provide light assistance with paperwork, correspondence and understanding bills.

The families and friends of older people often wish they could spend more time on bonding activities and less time providing personal assistant services to those they care about.

At Age UK Norfolk, we’ve been helping older people regain their independence for over seven decades, so we understand what’s required of us to provide excellent personal assistance for older people.

By providing assistance at home, our SupportGivers take care of daily tasks so that you can spend the best of times with those you care about.

What our clients say

‘She lifts up our day and

makes us feel a lot happier’

‘She lifts up our day and makes us feel a lot happier’

'My SupportGiver is really caring and bubbly – she lifts up our day and makes us feel a lot happier. My husband and I look forward to the day she comes. If it were not for her we wouldn’t be able to be living at home today'

‘Thanks to Age UK Norfolk

Mum's enjoying life again!’

‘Thanks to Age UK Norfolk Mum's enjoying life again!’

‘From the moment my mother and I first met her SupportGiver we knew we were going to receive an excellent service, and we weren't wrong! She is so lovely and gives mum a real lift. Thanks to Age UK Norfolk Mum's enjoying life again!’

‘We get to spend much more

quality time together as a family’

‘We get to spend much more quality time together as a family’

‘Now that Mum's household chores and shopping are taken care of by her SupportGiver we get to spend much more quality time together as a family’

‘My SupportGiver gives me

something to look forward to’

‘My SupportGiver gives me something to look forward to’

‘I've been really lonely since my wife died but having my SupportGiver come for a chat and to play games three times a week gives me something to look forward to and breaks up the boredom.’

Home assistant services FAQ

Do you have any questions about our older people’s assistance services? See if they’re among our Frequently Asked Questions. If you can’t find the information you’re looking for, call us on 0303 3000 128 or email us and we’ll do our best to answer your questions about our assistance services.

Do you provide assistance for the disabled?

Yes, our SupportGivers offer assistance for disabled people as well as people in later life. Our disability personal assistants do not replace round-the-clock carers, but are happy to provide assistance for up to eight hours each day. Find out more >>

Do you offer free assistance for older people?

There are numerous funding and benefit options available for our older people’s assistance services. We are more than happy to arrange a free benefits check with our Benefits Advice Team to see if you are eligible for partial or full funding towards our home assistant services. Find out more >>

Do you provide personal assistance for people with disabilities?

Although we specialise in care for older people, we’ll also provide personal care services to anybody who needs them.

Do you offer personal care as part of your personal assistance service?

Unfortunately, we do not offer personal care at this moment in time. Our SupportGivers can help with all aspects of non-personal care but we are currently not regulated by the Care Quality Commission (CQC) to provide older people’s personal care services in Norfolk.

Can I become a personal assistant for older people?

We’re currently recruiting for SupportGivers in Norwich, Fakenham and Dereham. For more information, or to download an application pack, visit our Jobs page.

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